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Session Details
Session ID:	S308994
Session Title:	Siebel CRM: Optimizing Customer-Facing Processes for Maximum Business Impact
Session Abstract:	Oracle's Siebel Customer Relationship Management (CRM) applications are at the core of business activity and a major enabler of business growth. Today, customers invest more and expect more from their CRM solutions. In this session, leading global companies and Oracle Consulting discuss how they have collaborated to optimize their CRM solutions for maximum business impact. The companies also share how they have successfully implemented, upgraded, and provided application management and user support for their CRM solutions.
Track:	APPLICATIONS: Customer Relationship Management
Secondary Track:	Siebel CRM/Oracle CRM On Demand
Tags:	CRM; CRM On Demand; Communications; Consulting; Customer Relationship Management; Siebel CRM/Oracle CRM On Demand; Software as a Service;
Session Type:	Panel
Session Category:	Best Practices
Duration:	60 minutes
Speaker(s)/Company:	Chris Fuller, Oracle Corporation; Mark Kraus, Emerson; Peter Moses, NetApp